Returns and refunds
Last updated 2026-10-09
Everything we sell is printed for one person. That shapes how returns work, but it never takes away your rights under the Australian Consumer Law.
Change of mind
Every Days Marked product is printed to your own design, so we don’t offer refunds or exchanges if you simply change your mind. This does not affect your rights under the Australian Consumer Law if something is wrong with it.
Cancelling an order
If you write to hello@daysmarked.com within one hour of ordering, we cancel it and refund it in full. After that, it may already be printing.
Misprints and damage
Our promise: if your order arrives misprinted, damaged, or different from the design you approved, we reprint it or refund it in full, whichever you prefer. It costs you nothing, and you don’t need to send the item back.
To claim under this promise, email hello@daysmarked.com within 30 days of delivery with your order number and a photo of the problem.
The benefits of this promise are in addition to other rights and remedies you have under a law in relation to the goods. If a problem shows up after 30 days, you can still contact us under the consumer guarantees.
Days Marked is run by 1UP Media AB, org. no. 559224-6192, Brunkullavägen 8, 352 51 Växjö, Sweden. Email: hello@daysmarked.com. Phone: +46 76 686 20 65.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees.
Lost parcels
If your order hasn’t arrived 10 business days after its latest estimated delivery date, tell us and we will trace it with the carrier, then reprint or refund it.
If the delivery address given at checkout was wrong, we can reprint at cost.
Refunds
Refunds go back to the payment method you used, usually within 5–10 business days.