Returns and refunds

Change of mind

Every Days Marked product is printed to your own design, so we don’t offer refunds or exchanges if you simply change your mind. This does not affect your rights under the Consumer Guarantees Act if something is wrong with it.

Cancelling an order

If you write to hello@daysmarked.com within one hour of ordering, we cancel it and refund it in full. After that, it may already be printing.

Misprints and damage

Our promise: if your order arrives misprinted, damaged, or different from the design you approved, we reprint it or refund it in full, whichever you prefer. It costs you nothing, and you don’t need to send the item back.

To claim under this promise, email hello@daysmarked.com within 30 days of delivery with your order number and a photo of the problem.

This promise is in addition to your rights under the Consumer Guarantees Act. If a problem shows up after 30 days, you can still contact us under the Act.

Days Marked is run by 1UP Media AB, org. no. 559224-6192, Brunkullavägen 8, 352 51 Växjö, Sweden. Email: hello@daysmarked.com. Phone: +46 76 686 20 65.

Your rights under the Consumer Guarantees Act

Under the Consumer Guarantees Act 1993, what we sell you must be of acceptable quality and match its description. For a diary or calendar, that means it must be well printed and bound, and match the design you approved.

If there is a problem that can’t be fixed or is serious, you can choose a refund or a replacement. For a smaller problem, we put it right within a reasonable time, and if we don’t, you can have it fixed elsewhere at our cost or ask for your money back.

We sell to you in trade. Nothing in these terms excludes, restricts or modifies your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Lost parcels

If your order hasn’t arrived 10 working days after its latest estimated delivery date, tell us and we will trace it with the carrier, then reprint or refund it.

If the delivery address given at checkout was wrong, we can reprint at cost.

Refunds

Refunds go back to the payment method you used, usually within 5–10 working days.