Returns and refunds

Change of mind

Every Days Marked product is printed to your own design, so we can’t accept returns or exchanges because you changed your mind. This does not affect your rights if something is wrong with it.

Cancelling an order

If you write to hello@daysmarked.com within one hour of ordering, we cancel it and refund it in full. After that, it may already be printing.

If your order hasn’t been delivered within 30 days after the latest delivery date we gave you, you can cancel it at any time before it arrives and we refund it in full.

Misprints and damage

If your order arrives misprinted, damaged, or different from the design you approved, we reprint it for free or refund it in full, whichever you prefer. You don’t need to send it back.

Write to hello@daysmarked.com with your order number and a photo of the problem. Please tell us within 30 days of delivery so we can sort it out quickly; your rights under provincial law last longer than that.

Lost parcels

If your order hasn’t arrived 10 business days after its latest estimated delivery date, tell us and we will trace it with the carrier, then reprint or refund it.

If the shipping address given at checkout was wrong, we can reprint at cost.

Refunds

Refunds go back to the payment method you used, usually within 5–10 business days. If you paid by credit card and we don’t refund an order you were entitled to cancel, you can ask your card issuer to reverse the charge.

Where we ship

We ship to addresses in Canada outside Québec. We don’t ship to Québec yet.